What Does the "Could not get monthly support data" Error mean?
If you receive this error when logging in the Silent Partner Cloud, the sync between Silent Partner Desktop and Silent Partner Cloud did not have enough time to finish. This error will persist until a sync is performed again and allowed to fully complete before users sign in.
To correct this error, ensure all users are logged off the system and perform the sync again.
Related Articles
Server Error in '/' Application when accessing Silent Partner Cloud
If you encounter an error similar to the error below when working in Silent Partner Cloud, the most likely cause that a sync between the Cloud and Desktop that was interrupted. To resolve this issue, ensure all users are logged out for the duration ...Error when logging in "The user account . . . is already in use on another workstation"
With the release of version 5.24 in May 2020, the ability to identify which users are logged in to the system has been added to Silent Partner. This added functionality is a significant enhancement for clients when running a back up, or syncing to ...Silent Partner Cloud for Fundraisers
Learn all the basics of Silent Partner DMS Cloud in this 20 minute webinar. Silent Partner DMS II - Cloud for Fundraisers Hosted by Penny Rolinski About this webinar If you are new to using Silent Partner DMS Cloud, this is where to start. In this 30 ...How to Process Receipts in Silent Partner Cloud
Before processing receipts in Silent Partner Cloud, you would need to receipt donations in Silent Partner Desktop and run a Cloud sync. In Silent Partner Cloud, along the left side panel, hover over Communications, then click Receipting. This opens ...Creating a Cloud User
You need Administrator privileges to set up Cloud users. Once you have logged onto the Partner DMS Cloud as an Administrator, go to Admin Settings > Cloud Users Set up the user profile to allow the user to log into Silent Partner Cloud To add a new ...
Societ Academy
Learn what you need to know, any time. Free!
- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.