What Does the "Could not get monthly support data" Error mean?

What Does the "Could not get monthly support data" Error mean?

If you receive this error when logging in the Silent Partner Cloud, the sync between Silent Partner Desktop and Silent Partner Cloud did not have enough time to finish.  This error will persist until a sync is performed again and allowed to fully complete before users sign in.

To correct this error, ensure all users are logged off the system and perform the sync again.