Error when logging in "The user account . . . is already in use on another workstation"
With the release of version 5.24 in May 2020, the ability to identify which users are logged in to the system has been added to Silent Partner. This added functionality is a significant enhancement for clients when running a back up, or syncing to the Silent Partner Cloud. You are now able to quickly identify which user accounts are logged in so that you can ask any active users to sign out prior to running system updates, database backups and cloud syncs, and other maintenance tools.
This means that two or more individuals can no longer log in to Silent Partner using the same user account simultaneously. When users attempt to log in with an account already being used by someone else, Silent Partner will display a message indicating that this user account is already in use on another workstation, and will not allow the second user to log in with that user account.
Error message: User Account Already In Use
If you or other users at your organization have a practice of sharing user accounts among team members, this should stop. Instead, each of your team members who has access to Silent Partner should be logging in with unique user accounts. This ensures that everyone logs in with the correct user permissions for your database, that edits and additions to the database are accurately attributed to the user who carried them out, and that Silent Partner can identify logged in users.
Creating a Cloud User
You need Administrator privileges to set up Cloud users. Once logged onto the Cloud, go to Admin Settings > Cloud Users Set up the user profile to allow the user to log into Silent Partner Cloud To add a new user, click "Add DMS User." Managing ...
How to add a new user
WordPress comes with a built-in user management system. This lets you add users with different roles and permission levels. 1. Go to the "Users" plugin and click the "Add New". 2. Fill out the form to create a new user. Note that the username can’t ...
How to reset user passwords
There are a few options for retrieving or resetting user passwords. 1) Login as an Admin and go to the user's profile. Go to Account > Manage and select "Remove Access". Then "Give Access" and provide a new password. 2) Users can use the "Forgot ...
What Does the "Could not get monthly support data" Error mean?
If you receive this error when logging in the Silent Partner Cloud, the sync between Silent Partner Desktop and Silent Partner Cloud did not have enough time to finish. This error will persist until a sync is performed again and allowed to fully ...
User Permission Levels- standard permissions
Permission Levels User This is the base level permission. All volunteers or staff that you want to access PartnerHR must at minimum be a user. They will have the ability to act on Entries assigned to them, view the Calendar, view the People directory ...
Join the Partner Academy!
Our Partner Academy means that anyone can learn what they need to know, any time. Free! When you sign up for a Partner Academy session, you get:
- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.