How to cancel a recurring donation
If a donor contacts you and wants to cancel their recurring donation, follow the steps below.
1. Log into Glass Register and go to your Donations list. Filter the list of donations down to just the Recurring donations.
2. Scroll all the way to the right, and you'll see a button to cancel the recurring donation. Click it.
3. Confirm you want to cancel it.
Related Articles
Stripe Payout Schedule
For all donations received through your Glass Register donation forms, you will receive this money deposited into your bank account based on Stripe's payout schedule. Here's how it works: The donor enters their donation info into the Glass Register ...How to handle refund requests from donors
Glass Register is funded solely by voluntary contributions from donors. Some donors may request a refund or want to adjust their contribution after making their donation. This article provides the information you will need to handle a donor's refund ...How to direct donors to a dedicated thank you page on your website
Glass Register provides two options for saying thank you to donors who give through your donation form: It can present a pop-up thank you message to the donor (Glass Register uses this as its default behaviour), or If your organization has set up a ...
Societ Academy
Learn what you need to know, any time. Free!
- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.