Setting up email in Silent Partner Cloud

Setting up email in Silent Partner Cloud

How to set your email address to email individuals from the Cloud.

If you want to send email to donors by clicking the link on their donor profile, you must set up your Primary Email Client. There are three options you can choose from to set this up. 

To begin, in the upper right corner of Silent Partner Cloud, click on your name, select "My Account' and then go to "Email Settings" section.

Option 1

If you wish to use your company’s email address, select "Other" for your Primary Mail Client and enter your email address in the Primary Email Address field.
Selecting this option will prompt your email system (ie Outlook) top open a window when you click on someone's email address.

Option 2

To use a web-based email system, such as Gmail, select the appropriate option in the "Primary Email Address" drop down. Enter your web-mail address, such as, in the Primary Email Address field.
Using Gmail as an example, when you click on a donor’s email address, Gmail’s message window will pop up, and records of your sent mail will appear in your Gmail account.

Option 3

If you wish to use an SMTP mail please click here for help.


Setup for Mailing Groups of Donors (Bulk Mail Campaigns and Say Thanks)

You cannot send more than 50 emails at a time through most web mail clients, such as Gmail and Yahoo.

If you have Cloud Administration privileges you can set up your Organization’s SMTP account by going to Administration -> DMS Admin -> Manage Lookup Tables

To add a new account, click Add Account.

Enter the account credentials and click "Save." If you would like to use your own SparkMail or Mandrill Account your can set them up here. 

You will be responsible for keeping track of your company’s email reputation, bounced emails, unsubscribe requests and your rejection blacklist outside of Silent Partner Cloud.

Another option is to work with our Support Team to configure your account to use Silent Partner’s Mandrill account so that you can manage your bounced emails and view opens and clicks for your campaigns all within the Silent Partner Cloud.

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