Stripe
Stripe Payment Failed – Connect Account Cannot Make Live Charges
What the Error Means When attempting to process a donation, a donor may see an error message like this: Stripe Payment failed Error: Form submission failed Detail: This Connect account cannot currently make live charges. The ...
How to handle refund requests from donors
Glass Register is funded solely by voluntary contributions made by donors. These contributions allow us to operate a fee-free platform so nonprofits receive 100 percent of every donation. While most donors contribute intentionally, we understand that ...
Why does Glass Register or Stripe need my board member information?
Glass Register uses Stripe as its payment processor. Many organizations getting started with Glass Register do not yet have a Stripe account, and even those who do, may not have filled in all the information about their board members when setting up ...
Stripe Payout Schedule
For all donations received through your Glass Register donation forms, you will receive this money deposited into your bank account based on Stripe's payout schedule. Here's how it works: The donor enters their donation info into the Glass Register ...